FAQ

Frequently Asked Questions – Helping You Understand Our Process, Step by Step

Getting started is easy. Simply open an account with us, and we’ll assign a dedicated account manager to guide you. There are no costs or obligations to register. If you prefer, you can speak directly with one of our experts by calling 020 3925 4994.
While banks offer currency services, we specialise in foreign exchange and international payments, providing a more personalised and flexible service. Our expertise ensures that you receive competitive rates and dedicated support that many banks don’t offer.
No, we provide a personal touch with a dedicated account manager available via phone, email, or WhatsApp during business hours. We believe that significant payments deserve human oversight, ensuring you have someone to reach out to whenever needed.

We don’t charge any upfront fees. Instead, we apply a small margin to the exchange rate offered. For transfers over £30,000, there are no additional costs, while smaller transfers may incur a minimal fee to cover banking costs.
Once an exchange rate is agreed upon, cancellations may not be possible due to the volatile nature of currency markets. Please ensure you’re certain before proceeding, as "cooling-off" periods don’t apply to financial market transactions.
We offer competitive, commercial exchange rates based on factors such as transaction size, currency pairs, and market conditions. You’ll be informed of the rate before you confirm any transaction.
We aim to deliver the full amount of currency to the recipient’s account. In some cases, additional banking fees outside our control may apply, especially for certain international transfers.

Most payments in major currencies, such as EUR, USD, and GBP, can be processed on the same day. Other currencies may take slightly longer depending on processing times.
Yes, we support direct currency exchanges between most currency pairs. This can help you avoid converting funds into GBP first, potentially saving on fees.
No, we only deal with official currencies transferred through bank accounts.
Our service is intended for transactional purposes, such as payments or property purchases. We don’t facilitate buying currency for speculative or investment purposes.

We support most major currencies, including GBP, EUR, USD, and many others.
We handle transfers to and from most countries, adhering to international regulations and local compliance requirements. If you have specific needs, please reach out to discuss your situation.

Yes, we are fully regulated by Financial Conduct Authority, ensuring your funds are handled in accordance with financial regulations.
We employ industry-leading fraud prevention measures and conduct thorough checks to keep your funds secure. Your safety is our priority, and we’ll guide you through safe payment practices.
We have strict processes in place to minimise errors. In the rare event of a mistake on our part, we will promptly correct it at no cost to you. Our professional indemnity insurance covers such instances.
While the FCA doesn’t cover currency services, we safeguard your funds in segregated client accounts, following strict regulatory guidelines.

We welcome all types of feedback. You can email us at support@dcexchange.co.uk or leave a review through our independent service, FeeFo.